Outsourcing sales is now a common trend among businesses of any size or scale. It's also a way to reduce overhead costs while achieving desired sales results. However, choosing the right outsourced sales company can take time and effort.
After all, you're entrusting them with one of your business's most crucial aspects: sales. So before you commit to an outsourced sales team, here are some questions to ask them to ensure you're hiring the right one:
1. What Is Your Sales Approach?
Sales approaches vary, and each company has its own unique way of selling. Determine the team's approach to ensure it aligns with your business goals. Whether it's consultative, solutions-oriented, or relationship-based, the sales approach should be tailored to your specific industry and target audience.
2. What Industries Do You Specialise In?
If you are looking for a sales team to represent your business, determine which industries they focus on. This information will help you determine if their expertise aligns with your business needs. For example, if you are in the healthcare industry, you may want a sales team with experience selling to medical professionals or hospitals.
3. What Is Your Sales Process?
The sales process is the series of steps a sales team takes to convert a lead into a customer. Understanding the sales process of a potential sales team is vital because it can give you an idea of how they will approach selling your product or service. It can also help you identify any potential gaps or areas of improvement in their process.
4. What Is Your Track Record?
Asking about a sales team's track record can give you insight into their success rate and experience. You can enquire about their past sales performance, including how many deals they have closed, their average deal size, and their win rate. Additionally, you can ask for references or case studies to further evaluate their past achievements.
5. How Do You Ensure Quality Leads?
Behind every successful sales operation is a strong lead generation strategy. To ensure that a sales team has a steady flow of quality leads, find out their lead generation tactics and processes. Ask how they identify and qualify leads, what channels they use for outreach, and how they track and measure the success of their lead generation efforts.
6. How Do You Measure Success?
Understand how a sales team defines and measures success. This can vary depending on the organisation's goals and objectives. Success can be measured through revenue generated, number of deals closed, customer satisfaction ratings, and sales pipeline growth, to name a few.
7. What Is Your Pricing Structure?
By asking about an outsourced sales team's pricing structure, you can gain insight into their cost structure and determine if it aligns with your budget and expectations. Some common pricing models for outsourced sales teams include hourly rates, commission-based compensation, and fixed project fees.
Outsourcing sales can be a cost-effective way to expand your sales team and increase revenue. When considering an outsourced sales team, ask about their experience, industry expertise, processes, technology, communication, and pricing structure. You can achieve your sales goals and grow your business with the right outsourced sales team.
When it comes to aftersales management, Pointer offers a comprehensive solution that includes customer support, warranty management, and service level agreements. Our outbound sales agents can help you streamline your aftersales processes, reduce costs, and improve customer satisfaction. Contact us to schedule a call now!